Tuesday, October 11, 2011

Engage Employees Using Customer Service Tactics ? Rob Markey ...

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A plea for engagement and passion. Think it will also imply having a mindset of involving all stakeholders.

Found at?Engage Employees Using Customer Service Tactics ? Rob Markey ? Harvard Business Review.

Most companies claim they want enthusiastic, engaged employees ? and with good reason. Employee engagement and financial performance are connected. A?recent study by Aon Hewitt, for example, found that companies with high levels of engagement outperformed the stock market in 2010.

Read all about?Engage Employees Using Customer Service Tactics ? Rob Markey ? Harvard Business Review.

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Source: http://serve4impact.com/2011/10/10/engage-employees-using-customer-service-tactics-rob-markey-harvard-business-review/

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